Frequently asked questions
I haven’t received an order confirmation. What should I do?
We send two emails: an order confirmation and a shipping confirmation. If you have not received your order confirmation, contact our customer service team and we will help you.
Which size should I order?
Our dresses run small in size due to Turkish measurements.
We therefore recommend that you choose one size larger than your usual one.
Also see our size chart for exact measurements!
Do you have a physical store I can visit?
We are only available online at www.zaylas.store
How is my order shipped?
We ship with PostNord. Delivery options and prices are shown at checkout. You will receive a tracking link once your package has been sent.
How do I track my order?
When your order has been shipped, you will receive a shipping confirmation by email with a tracking link.
Can I exchange the size or return it?
You have a 14-day right of return and exchange from the time you receive the package. Contact us for instructions. The product must be unused with tags and original packaging. You pay for the return shipping.
How can I pay?
Available payment methods are displayed at checkout. We offer card payment, Klarna, and Swish.
How soon will I get a response?
We aim to respond within 48 hours, excluding weekends and public holidays.
Where is my order shipped from?
All orders are shipped from our warehouse in Malmö.
Do I need to pay customs charges?
Countries outside the EU: import duties and taxes are not included in the price and are charged by the shipping company.
What happens if I don’t collect my parcel?
If your order is not collected and is returned to our warehouse, ZAYLA'S Store reserves the right to charge an additional fee of 200 SEK (approx. 20 EUR / 23 USD / 17 GBP) to cover shipping and handling costs.
If an order is abandoned and not cleared through customs in accordance with the terms of purchase for orders outside the EU, an additional fee of 50 USD / 40 GBP is charged upon return.